We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can email us at customercare@roveconcepts.com and our team will provide all of the details for initiating a return.

As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund minus a restocking fee equal to 15% of the purchase price. In an effort to prove the quality of our products to you this restocking fee may be used towards the balance of a future order. In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.

We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.

Custom orders, products marked as Final Sale, lighting, and polycarbonate items are not able to be returned or refunded. Any item marked as "Final Sale" is not covered by our usual Rove Limited Warranty.

We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.

  • Inspect item upon delivery
  • If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
  • Photograph the item and packaging and file a claim
  • If an item is structurally damaged and completely unusable, refuse delivery
  • Do not refuse undamaged items, you are responsible for all redelivery costs, including but not limited to storage fees
  • To file a claim you must contact us through email within (3) calendar days
  • Claims received in excess of (3) calendar days beyond the delivery will not be accepted
  • Photographs must be clear and attached to your claim within (3) calendar days
  • We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a custom order replacement
  • The customer may be responsible for any labor and/or shipping of parts/(s)
  • Rove Concepts’ furniture is for indoor use only, unless explicitly specified, and as such will not cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence
  • If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items (s) under our 'Buyer’s Remorse' policy
  • In the event Rove deems all resolution attempts have failed, Rove reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges
  • All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Rove Limited Warranty. Strictly no exceptions will be made for Final Sale items

In stock orders which are cancelled 24 hours past the time of placement are subject to a 3% transaction fee.  If an order has already left the warehouse, cancellation is subject to any cost of original and reverse logistics.  Custom orders cancelled after 24 hours are subject to a 3% transaction fee. If material has already been prepared, 50% of the balance paid is no longer refundable on the order.

If details of an order require the customer's definitive response to ensure order completion and the customer is unreachable or unable to respond within 30 days starting from first contact attempt, or if Rove is unable to fulfill the order for any reason, the order will be cancelled and refunded in full.

Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Rove Concepts cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items, lighting and polycarbonate are non-refundable. Standard Shipping, Express Shipping, and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom and special order furniture.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Rove Limited Warranty. Strictly no exceptions will be made for Final Sale items.

What Does this Warranty Cover?

This warranty covers manufacturing defects in Rove Concepts furniture.

How Long Does The Coverage Last?

This warranty starts from the date of delivery. With exception to Rove Concepts Outdoor Furniture, this warranty lasts for 5 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.

For Rove Concepts Outdoor Furniture, this warranty lasts for 3 years on any metal structural failures (2 years on Linnea, Hadley, and Maja products) from residential, non-commercial usage. This warranty lasts for 1 year on all soft parts and workmanship related failures, such as piping, decorative fabric or rope features. Examples of failures covered in the 1 year warranty are threading and parts with glue as adhesive, that come loose from residential, non-commercial usage. Outdoor furniture covers are not included in our Rove Concepts Limited Warranty.

What Will Rove Do?

For the 5 year warranty on metal or solid wood structural failures, Rove Concepts will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Rove will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by Rove Concepts and 2) Rove Concepts does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.

For Rove Concepts Outdoor Furniture 3 year warranty on metal structural failures (2 years for Linnea, Hadley, and Maja products), Rove Concepts will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labor and/shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading and parts with glue as adhesive, Rove will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by Rove Concepts and 2) Rove Concepts does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.

What Does This Warranty Not Cover?

This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. Rove Concepts’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from the US & Canada the warranty is considered void.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Rove Limited Warranty. Strictly no exceptions will be made for Final Sale items.

How Do You Get Service?

In order to be eligible for service under this warranty, you must complete the claims process as described in our Store Policy. This will include full documentation of the claim through pictures and/or videos as support. If you have any questions about our warranty please feel free to email claims@roveconcepts.com

How Does State Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Changes to Terms and Conditions and to Site. Rove reserves the right to modify or change the terms of use of this site with or without notification.

What Does this Warranty Cover?

This warranty covers metal or solid wood structural failures in Rove Concepts furniture resulting from light commercial use in coffee shops, hotels, offices, or similar, and is effective for orders placed after May 16th 2018.

How Long Does The Coverage Last?

This warranty starts from the date of delivery and lasts for 1 year.

What Will Rove Do?

Depending on the issue this may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion). Rove Concepts will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). As an alternative resolution to replacement parts Rove Concepts will reimburse local repair charges under the conditions that:
1) The repair service quote is first approved by Rove Concepts and 2) Rove Concepts does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of unsatisfactory repair work.

What Does This Warranty Not Cover?

This warranty does not cover soft parts, marble, paint, leather, fabric, fiberglass, polypropylene, foams, plywood, veneers, and coating materials. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Products are not covered by warranty if defect is from causes beyond normal wear and tear. Rove Concepts’ furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of God (such as a flood) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture.

How Do You Get Service?

In order to be eligible for service under this warranty, you must complete the claims process as described in our Store Policy. This will include full documentation of the claim through pictures and/or videos as support. If you have any questions about our warranty please feel free to email customercare@roveconcepts.com

How Does State Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Rove reserves the right to modify or change the terms of use of this site with or without notification.