Trustpilot
4557 Reviews

High price and decent quality

High price and decent quality. Based on their marketing, I was expecting an exceptional product for the price. I would say their quality is above average for a higher than reproduction price. I had an issue with a chair I ordered, and submitted a claim which was somewhat resolved. I didn’t want to pursue it further as I don’t think I’ll be getting a higher quality product when 2 out of 2 examples were not as expected.
November 12, 2018

Overall good experience

Overall good experience, although I haven't received my order yet. Customer service is quick to answer the phone, although not very informed about certain products. Unique company, eager to see how the items I ordered work out.
November 12, 2018

Super Easy Shopping

Super Easy Shopping. Website organization is great and I found what I wanted quickly. Now, if my items could only come back in stock quicker... :)
November 12, 2018

Amazing!

Amazing! Great experience.
November 11, 2018

Great looks and a great deal.

We have ordered several pieces from Rove and have had nothing but good things to say. Price is right and the quality is good!
November 11, 2018

Ordering my sofa was very easy and…

Ordering my sofa was very easy and quick.
November 11, 2018

Great shopping experience

Great shopping experience. Made my decision on purchasing a high value item like furniture a lot easier with the help of the customer service team at Rove Concepts and the free shipment of swatches! A+
November 11, 2018

Easy order

Both ordering and delivery of my bed was seamless. I have to keep in the box because we aren’t ready to set it in the bedroom due to construction but I can’t wait to see what it looks like and order again from Rove!
November 10, 2018

Very good quality!

Very good quality!
November 9, 2018

Milo

The sofa is beautiful, sits comfortably and we are in love with it! Only the return policy (we ordered the wrong side) is a bit complicated.
November 9, 2018

Quick and knowledgeable chat help while…

Quick and knowledgeable chat help while shopping. Excellent information about delivery from start to finish (we live out in the middle of nowhere). Will def shop here again soon.
November 9, 2018

hal Chair

Product as described online Customer service representative was not very helpful in answering basic questions
November 9, 2018

The customer service department was…

The customer service department was very courteous and knowledgeable. They made the ordering process very simple and gave me confidence in the product I was buying.
November 8, 2018

Good quality products, shipping pricing can be cheaper

I've bought a tv stand, dinner table, and a small side table, bed and nightstands. pros: - Furniture are very good quality, well built, delivery packaged well and not likely to be damaged when delivered - furniture style is mostly very good and definitely a good option if you have the budget and want to upgrade from Ikea - customer service is friendly and patient with answering questions and handling requests cons: - shipping cost is calculated based on the total cost of the order, which I think can be improved so that it would be based on the size and weight of the items. For two sofas that are over and under $3000 but have similar weight and size, the shipping cost varies quite a bit - no showroom anywhere to try out the furniture before buying, this prevented me from buying a sofa
November 8, 2018

5 star customer service!

The customer service via the online chat was so easy, and each time I utilized it the people on the other end were incredibly friendly and helpful! I was shopping around a lot of places for a new couch, and ultimately my interactions with the Rove Concepts staff closed the deal! Thank you!
November 8, 2018

High quality product and great service!

Ordering from rove concepts was super easy. We had a limited space issue for our sectional and rove was one of the only places we found a great looking sectional that's under 100". The item shipped quickly and we were allowed to pick our delivery day and time window which was super convenient. We love our sofa, super comfy, fits perfectly, My only issue is that the fabric is a little bit more nubby than I wanted, but it's still a super high quality piece!
November 8, 2018

Sophia Sectional

Nice color and very comfy!
November 7, 2018

Beautiful

Beautiful, intuitive layout made it simple to find my new sectional.
November 7, 2018

Reliable Quality

Great products, easy to use website, and responsive customer service.
November 7, 2018

Chairs arrived quickly and without…

Chairs arrived quickly and without issue. The quality is really great! Very happy customer. I look forward to ordering from Rove Concepts again in the future.
November 6, 2018

Great service, great furniture

Super responsive customer service (via chat), and fast delivery of the chairs I ordered - and love!
November 6, 2018

Excellent

I would recommend Rove Concepts to my family and friends. The products are excellent quality, and the company has great customer care..
November 6, 2018

Will be back!

Very easy to navigate the online store. All the information I was looking for was right there. Love the strive for more sustainable furniture. Will definitely purchase from Rove again.
November 6, 2018

Easy shopping

Easy to deal with, prompt shipping, great feedback from online chat regarding various questions, very fast shipping of sample swatches, enjoyable experience but let's see how we like the product... One regret is that store credit can't be combined in one shipping charge.
November 5, 2018