#refinedluxuryliving

See photos of how real customers style their Rove Concepts furniture. See the full gallery here.

palmerstondesign

Toronto

@palmerstondesign

dih.designs

Washington

@dih.designs

racheldeeksdesign

New York

@racheldeeksdesign

designbyiman

Toronto

@designbyiman

hayleylarue

Hollywood

@hayleylarue

carawoodhouseinteriors

Vancouver

@carawoodhouseinteriors

Frequently Asked Questions

Still having questions? Visit our FAQ page or contact us.

Why buy from Rove Concepts?

At Rove Concepts we do things a bit differently in the fact that we are a direct-to-consumer business. We take inspiration from nature to create modern, high-quality products that are made with impeccable quality and stunning designs, without the high cost.

Through our eco-design house, we have been working to create sustainable pieces for the home that are timeless and long-lasting. As we move forward we are committed to minimizing our environmental impact from our eco-friendly designs to reducing our use of plastic in our packaging.

Where do you ship to?

We ship to the USA and Canada. There are a few exceptions such as Hawaii, Alaska, Puerto Rico, and Nunavut.

Working on a big project? Feel free to reach us at concierge@roveconcepts.com and we will do our best to accommodate.

What are your shipping options + cost?

We believe in transparent pricing. We don't hide shipping fees within the product price under the guise of free shipping. This helps us communicate the true value of our products to customers.

See below for options. You may enter your zip/ postal code during checkout to confirm shipping costs to your location. Local shipping discounts automatically apply at checkout for Los Angeles and Vancouver, BC.

Please visit our Store Policy page here for full details on our Shipping Charges.

When will my order be delivered?

For in-stock orders, standard shipping is an estimated 2-4 weeks in transit.
For custom orders lead time is an estimated 24-26 weeks, this estimated time frame is an all-encompassing lead time from the start of production to delivery. For more information about our Custom Order Policy, please see the Store Policy page here.

Standard shipping includes a delivery to the threshold, described as the "first dry area or garage", or lobby/service area of a high-rise building. For White Glove delivery shipping is an estimated 2-5 weeks in transit. White Glove service includes a delivery appointment inside delivery up to 1 flight of stairs, placement, and removal of large packaging materials. If you are considering a return please request to keep the packaging.

What is your return policy?

We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can notify us via the contact form on our Contact Us page and our team will provide all of the details for initiating a return. Products need to be returned within 30 days from the delivery or pick-up date in original packaging and in like-new condition to be accepted.

For more information, read here.

Here's what people are saying

Over 10,000 5-Star Reviews

R Crutch - Verified

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I recommend this company over any! If they have the product you want, USE them! I was so nervous ordering furniture online, but Rove made it so much less anxiety provoking. They mailed my requested swatches in 2 days and compared to every other company out there that was impressive! Then they followed up to see if I needed anything or had any questions regarding the swatches! The order was simple and the shipping was quick! In a retail market that does little for customer service these days, Rove won me over mainly because of the customer service! And my chair is AMAZING! Best online experience ever! Thanks Rove Concepts!

Stanley - Verified

Stanley

The website is beautifully laid out and everything that I needed was in the same space, so easy to navigate. The "look" that I wanted was unparalleled so I was able to pick pieces that were harmonious with each other and with my home. I was also delighted with the discount offers and got unbelievably competitive prices. Also, the wait time for all my products to arrive is reasonable.

AZ - Verified

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I had a great experience with ordering my first product (Winston dining table) from Rove Concepts. The Host program, where they match you up with a customer who has bought the same item you are considering, was very helpful. I was able to ask the host specific questions and get honest feedback. Rove Concepts seems to be a very customer-friendly company.

Eric - Verified

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Rove Concepts' customer service is professional and very quick to respond. I ordered a floor lamp and later changed my mind about the colour. The agent was able to help me out on the phone quickly and sent me an email as confirmation. Very happy with how they handled the request.

RBBV - Verified

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Not only did I use your chat service which connected me directly to a service consultant, but I also physically spoke with a representative and had all of my very specific questions answered! The service is wonderful, the furniture is wonderful, that’s why we keep coming back,( this is our 3rd furniture spree), and why we refer Rove to anyone who asks!

Jay - Verified

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The whole website and company is amazing, I dont even know where to start. From the options to the ability to view your choices in a 3D design scene, Rove Concepts has made choosing furniture so easy! The 3D Scene helped me and my partner be able to view what the furniture pieces would look like together. I also have to mention I ordered a couch and mistakenly put in the wrong shipping address and customer service helped me even after hours. They are truly amazing. Highly recommend.